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Learn how we collect, use, and protect your personal information at Gaia Porto Stays
At Gaia Porto Stays, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a booking, or use our services.
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you consent to the data practices described in this policy.
Note: This Privacy Policy applies to all personal information collected through our website, booking platform, email communications, and during your stay at our hostel. We may update this policy from time to time, and we encourage you to review it periodically.
We collect personal information that you voluntarily provide to us when you:
This information may include:
When you visit our website, we automatically collect certain information about your device and browsing activities, including:
We may receive information about you from third-party booking platforms, travel agencies, or partners who you have authorized to share your information with us.
We use the information we collect for various purposes, including:
| Purpose | Legal Basis |
|---|---|
| Processing your bookings and reservations | Contractual necessity |
| Managing your stay and providing services | Contractual necessity |
| Processing payments and preventing fraud | Legal obligation and legitimate interest |
| Sending booking confirmations and updates | Contractual necessity |
| Personalizing your experience | Legitimate interest |
| Sending marketing communications (with consent) | Consent |
| Improving our services and website | Legitimate interest |
| Complying with legal obligations | Legal obligation |
We may share your personal information in the following circumstances:
We may share your information with third-party service providers who perform services on our behalf, such as:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new entity.
We may share your information with third parties when we have your explicit consent to do so.
International Transfers: As we are located in Portugal, your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we work to maintain commercially acceptable protection for your data.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Our general retention periods are:
When we no longer need to retain your personal information, we will securely delete or anonymize it.
Under data protection laws, you have certain rights regarding your personal information:
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, machine-readable format.
You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
You have the right to request the deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
You have the right to request restriction of processing of your personal information or to object to certain types of processing.
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in Section 10. We will respond to your request within 30 days.
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files that are stored on your device when you visit our website.
We use the following types of cookies:
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.
For more information, please see our separate Cookies Policy.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Gaia Porto Stays
5875 Airport Rd, Mississauga, ON L4V 1N1, Canada
Phone: +19056779900
Email:[email protected]
You also have the right to lodge a complaint with the relevant data protection authority in your country.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
We encourage you to periodically review this page for the latest information on our privacy practices.
Last Updated: This Privacy Policy was last updated on October 15, 2025.